Case Study:  Global Logistics Account Management

Scope of Work

Global Commercial Ownership
 
Gareth led the global commercial strategy for the customer across multiple products, regions, and business lines.
This included freight procurement, pricing strategy, contract negotiations, RFP participation, account development, executive communication, and the global commercial roadmap.
The role required balancing growth, service, pricing discipline, internal policy, and customer agility across a complex global account.

 
Service Execution & Escalation Leadership
 
The role also carried accountability for service execution.
 
Gareth served as the senior escalation point for commercial and operational challenges across the global relationship. He coordinated across country teams, regional leadership, product owners, solution design teams, IT resources, vendors, distribution centers, and senior customer stakeholders and board members.
 
The account structure had to be both local and global: responsive enough to solve complex issues across products in each region, but coordinated enough to give the customer one clear global operating model.

 
InforNexus SaaS Visibility Implementation
 
A major part of the program was the implementation of an InforNexus SaaS solution to support visibility, contract management, allocation management, and purchase order coordination at global scale.
 
The system connected purchase orders from the customer’s global vendor base into the logistics operating model. It provided in-transit visibility down to product-level detail, including style, color, and size.

When visualized through Tableau, the data helped the customer make better supply chain decisions.

The visibility platform supported:
 

• DC receiving and arrival planning

• Cargo arrival forecasting

• Purchase order tracking

• In-transit product-level visibility by style, color, and size

• Carrier contract management

• Allocation management by carrier, lane, origin, and booking window

• Container cube utilization visibility

• Rerouting and expediting decisions when product needed to move differently

• Exception management across global supply chain milestones

This was not simply a software rollout. It was a supply chain control initiative that connected vendors, freight flows, contracts, allocations, consolidation centers, and executive reporting.
 
Origin CFS & Consolidation Network
 
The program included the implementation of more than 10 origin CFS locations to consolidate and hold freight prior to shipping.
 
These consolidation points helped manage vendor freight, improve shipment planning, support container utilization, and create better control before cargo entered the international transportation network.
For a global sportswear brand with many vendors and product flows, origin consolidation was critical. It helped create structure before freight moved, rather than trying to solve every problem after cargo was already in transit.
 
Ocean Freight Strategy & Annual RFP Execution Oversight
 
Gareth managed annual ocean freight RFP activity for the customer and helped secure major global contracts.  He oversaw the execution of those customer RFPs within his organization and governed strategy, rate level decisions and strategic investment decisions. 
 
Total annual RFP volumes managed within his  portfolio was north of 100,000 TEUs. 
 
Contract Logistics & Automation Pursuits
 
Beyond freight forwarding and cargo management, Gareth also led commercial pursuits involving contract logistics and warehouse automation.
 
These included multimillion-dollar opportunities involving technologies such as Exotec, AutoStore, and Geek+, with solution design work connected to distribution center operations, e-commerce fulfillment, retail replenishment, returns, and broader supply chain execution.
 
These pursuits required coordination between commercial teams, solution engineers, operations, technology providers, and customer stakeholders.